Contact Us

Having issues with your order? No problem – please choose your preferred contact method from the options below to get in touch.

Telephone our customer support team on 0345 013 0388*  or send us an email:

*If your telephone provider package has inclusive calls to ‘01’ or ‘02’ numbers, 0345 numbers are also included. Alternatively, calls are charged at your standard network rate.
Opening Hours:
Mon – Fri, 09:00 – 17:30 (excluding bank holidays) 


Don't have an account?

If you haven't yet traded in your old phone, please visit the Sony Switch-Up portal to do so. If you have forgotten your login in details, please click on the forgot password link below.