Contact Us

Having issues with your order? No problem – please choose your preferred contact method from the options below to get in touch.

Telephone our customer support team on 0345 013 0388*  or send us an email: myswitchup@exertis.co.uk.

*If your telephone provider package has inclusive calls to ‘01’ or ‘02’ numbers, 0345 numbers are also included. Alternatively, calls are charged at your standard network rate.
Opening Hours:
Mon – Fri, 09:00 – 17:30 (excluding bank holidays)

NEW CUSTOMERS – Please read the following information carefully before deciding if the Switch-up Voucher Option is still right for you.

  • The Switch-Up voucher store will be permanently closing from Friday 8th October 2021.
  • You can still select to trade in your old handset for Switch-up vouchers, but please note these will need to be spent before the store closes.
  • Any Switch-up vouchers that have not been spent by Friday 8th October 2021 will expire automatically upon closure of the store.
  • Your Switch-up vouchers cannot be exchanged for a cash amount once issued and any remaining voucher balance after making a purchase cannot be exchanged back for a cash amount.
  • If you have any further queries please don’t hesitate to contact us at myswitchup@exertis.co.uk.

EXISTING CUSTOMERS

  • We will be contacting any existing customers who hold a current voucher balance shortly by email to discuss the next steps to close their account.
  • But if you have any further queries in the meantime please don’t hesitate to contact us at myswitchup@exertis.co.uk.

Don't have an account?

If you haven't yet traded in your old phone, please visit the Sony Switch-Up portal to do so. If you have forgotten your login in details, please click on the forgot password link below.