Having issues with your order? No problem – please choose your preferred contact method from the options below to get in touch.
Telephone our customer support team on 0345 013 0388* or send us an email: email@example.com.
Mon – Fri, 09:00 – 17:30 (excluding bank holidays)
NEW CUSTOMERS – Please read the following information carefully before deciding if the Switch-up Voucher Option is still right for you.
- The Switch-Up voucher store will be permanently closing from Friday 8th October 2021.
- You can still select to trade in your old handset for Switch-up vouchers, but please note these will need to be spent before the store closes.
- Any Switch-up vouchers that have not been spent by Friday 8th October 2021 will expire automatically upon closure of the store.
- Your Switch-up vouchers cannot be exchanged for a cash amount once issued and any remaining voucher balance after making a purchase cannot be exchanged back for a cash amount.
- If you have any further queries please don’t hesitate to contact us at firstname.lastname@example.org.
- We will be contacting any existing customers who hold a current voucher balance shortly by email to discuss the next steps to close their account.
- But if you have any further queries in the meantime please don’t hesitate to contact us at email@example.com.